FAQs

Have a question
for us?

Here's some quick answers to some common questions. 

For anything else, reach out to our sales team to find out more about Archilogic. If you have a paid account, login to your dashboard and message the dedicated support team.

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Your 
free trial

Your 
account

Digitizing 
your plan

Using 
your model

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If you have an active account with us, then you can take advantage of our premium support service. Simply login to your dashboard and message the dedicated support team.
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Using your free 14 day trial

  • Do I need to provide credit card details to start a trial?

    No, don't worry. You can trial Archilogic for free for 14 days. No commitment. No credit card. 

  • How many floor plans can I digitize during my trial?

    You can digitize up to 3 floor plans during your trial with a maximum of 3,000sqm in total.

  • What will my floor plans look like in 3D?

    If you are digitizing an office floor plan, then you can choose from one of our set 3D styles; Wood, Concrete and Carpet,  when you upload your floor plan.


    For any other floor plan types, you’ll receive a 3D model built in our Essential style. 


    If you have a particular style in mind, we offer a styling service that means we can apply your own style to your digital floor plans. Speak to one of the team to find out more. 

  • What happens to my digital floor plans when my trial ends?

    You will still be able to access your account but your digital properties will be locked. 


    Any embedded floor plans or links will show a message stating that the floor plan is unavailable. Once you have a paid account, your digital floor plans will be unlocked again and the links and embedded iframes will continue to work as before.


    If your trial has ended but you would like to continue to use Archilogic, send us a message and tell us a little bit about what you want to do with your floor plans. We’ll then get back to you as soon as possible. 

  • Can I export floor plans during my trial?

    Yes, you can export your 3D floor plan as an IFC file. To do this, open your floor plan in the View app and then click the share icon. Navigate to the download tab and export your floor plan as an IFC. If needed, you can then import it into CAD software, such as Revit. 

     

    You can also download your 2D floor plans as a PDF file. For this, navigate to the Print app and click ‘Export’ on the sidebar. 


    This will only be available while your trial is active. After your trial, you will need to open an account to export your floor plans.

  • Are all application features available in the trial?

    Yes, you will be able to access all applications and features. You are only limited to 3 floor plans. Everything else is free to explore. Enjoy!

  • Can I extend my trial?

    We hope that 14 days is enough time for you to test features and experience the benefits of Archilogic, but if you need a little more time please contact our sales team.

  • My trial will end soon. How can I upgrade to a paid account?

    Thanks for testing Archilogic, we're glad you enjoyed it. Please contact our sales team so that we can find a solution that fits your needs,

  • My trial has ended, how can I access my floor plans?

    You will still be able to access your account but your digital properties will be locked. Any embedded floor plans or links will show a message stating that the floor plan is unavailable. 


    Contact our sales team to upgrade your trial account to a paid one. Once you have a paid account, your digital floor plans will be unlocked again and the links and embedded iframes will continue to work as before.

Managing your account

  • Can I have multiple users on my account?

    Yes, you can invite your colleagues to join your account at any time from your account settings page.

  • How do I invite other users to my account?

    Login to your Archilogic account. Click on the profile icon in the top right corner and go to your account settings. On the left panel, click on Organization. Here you will see an option to ‘Invite more users’. Simply enter their email address and it’s done. 

  • How much does it cost to use Archilogic?

    Every business has different goals for their digital floor plans and therefore require different tools. Talk to our team and tell us a little bit about what you want to achieve. We can then send you a tailored quote that suits your needs.

  • How can I reactivate my old account?

    If you have opened an account with us in the past as a free or paying user and would like to reactivate your Archilogic account, contact our sales team to find out more about our current offerings.

Digitizing your floor plan

  • What floor plan file types do you accept?

    We accept floor plans in JPEG, PNG, GIF, and PDF format. 

  • Can you digitize any floor plan?

    We can digitize almost any floor plan but it needs to be of a good standard to improve the accuracy of your digital floor plan. Here is a summary of things to check before you upload. 


    Resolution

    Check if your floor plan has a sufficient resolution. You should be able to read any text or numbers and distinguish lines clearly.


    Distortion

    If using a paper floor plan, try to make it as flat as possible before scanning or photographing. If you take a photo of your floor plan, be sure to take it from directly above to avoid any distortion.


    Photographs of rooms or no floor plan

    At the moment, we are unable to transform your space from a photograph of the room or building alone.


    Measurement information

    For a more accurate transformation, make sure your floor plan has some measurements on it so that we can scale it correctly. For example; wall length, door width, room size.


  • Will my property be furnished?

    We furnish homes if the room type is indicated on the floor plan you upload. We furnish offices if there is furniture shown on the floor plan. Otherwise, the property will be left unfurnished. 

  • Why has my floor plan been rejected?

    We can digitize almost any floor plan but it needs to be of a good standard to improve the accuracy of your digital floor plan. Here is a summary of things to check before you upload.


    Resolution

    Check if your floor plan has a sufficient resolution. You should be able to read any text or numbers and distinguish lines clearly.


    Distortion

    If using a paper floor plan, try to make it as flat as possible before scanning or photographing. If you take a photo of your floor plan, be sure to take it from directly above to avoid any distortion.


    Photographs of rooms or no floor plan

    At the moment, we are unable to transform your space from a photograph of the room or building alone.


    Measurement information

    For a more accurate transformation, make sure your floor plan has some measurements on it so that we can scale it correctly. For example; wall length, door width, room size.

  • Do you support multiple floors?

    No, but we are happy to digitize multiple floors of the same building as long as each floor is uploaded separately. 


    For example, if you upload a PDF file with four floor plans in, we will only digitize the first one in the document. If you upload the same floor plans as separate files, we will digitize them all. 

  • How do I get a colored model?

    If you are digitizing an office floor plan, then you can choose from one of our set 3D styles; Wood, Concrete and Carpet,  when you upload your floor plan.


    For any other floor plan types, you’ll receive a 3D model built in our Essential style. 


    If you have a particular style in mind, we offer a styling service that means we can apply your own style to your digital floor plans. Speak to one of the team to find out more. 

Using your Archilogic building model

  • Do I have to download an application?

    No, it’s all online! We are 100% committed to the web - all you need is a WebGL compatible browser and you can access your spaces anytime, anywhere.


    Most modern browsers are WebGL compatible but if you are unsure you can check your browser compatibility. 

  • What is a 3D model?

    A 3D model is a digital representation of your property. You can explore and share your 3D model from anywhere at any time.

  • Can I share my digital floor plan?

    Yes, you can share via a URL link, embed it into your blog or website as an iframe or even share it directly on social media.

  • Can I edit furniture in my floor plan?

    Not quite yet, but hang tight! We’re updating our editor so you will soon be able to edit furniture and test fit your floor plan directly from your Archilogic dashboard.


    If you have a paid account with us then you can submit a change request. Just login to your dashboard and message our dedicated support team.

  • Can I edit the structure of my floor plan?

    If you have a paid account with us then you can submit a change request to our dedicated support team. Login to your dashboard and let us know what you would like to change.


    If you are on a trial, the best option is to submit a new floor plan with the updated structure and we will create a new model for you. Note that this extra floor plan transformation will count as one of your three free trial plans. 

  • Can I export my floor plan?

    Yes, you can export your 3D floor plan as an IFC file. To do this, open your floor plan in the View app and then click the share icon. Navigate to the download tab and export your floor plan as an IFC. If needed, you can then import it into CAD software, such as Revit. 

     

    You can also download your 2D floor plans as a PDF file. For this, navigate to the Print app and click ‘Export’ on the sidebar. 

Try Archilogic for free

Experience Archilogic for free for 14 days. No credit card. No commitment. 
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Want to find out more?

If you'd like to talk about getting started with Archilogic or want to find out which solutions will work best for you, then send a message to our sales team.
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